COVID-19 FAQ's


First & Foremost
Our thoughts and prayers are on the health & economic well-being of all.

We Are OPEN
And, accepting bookings #OpenWeStand

Customer Support
Customer support remains unchanged- 24/7

Hosting Status
Both Lake Arrowhead & La Quinta have reopened hosted lodgings

Reservation Acceptance
Reservations are being accepted for June 1st onward. Reservations can made up to a year in advance.

Cancellations
Cancellation requests resulting from international, federal, state & local orders/ ordinances are being accepted and REFUNDED IN FULL .

Date Modifications
For those desiring date modifications, we are able to migrate free of charge. Includes property swaps. Disclaimer- Subject to availability. Rates may differ.

Cleaning Initiatives
Clean teams are adhering to lodging specific COVID-19 guidelines. As reflected in reviews, guests frequently cite high standard of property cleanliness.

Keeping Busy
Luxe never sleeps! Two new Premier Portfolio homes, one each in Lake Arrowhead and La Quinta, are in development. Design and amenity features as with our Signature Portfolio homes, but larger and richly enhanced. Launching Summer 2020. Additionally, we have 2 new homes in Arrowhead scheduled for construction later this year.

Industry Outlook
We are bullish on the luxury vacation home space. Now more than ever resulting from:

  • Limited international travel
  • Limited interstate travel
  • Uncertainty regarding access to amusement parks, state parks, hotels, resorts, sport & concert venues
  • Correspondingly, uncertainty regarding group size limitations
  • Availability of incredible staycation destinations 1.5 hours from LA, OC & SD counties
  • Urgency of many to return to "Normal," in whatever form
  • Parental desire to take children, and themselves, anywhere other than home
  • Value engineered pricing. A $350 nightly rate on a vacation home delivers higher ROI per sq. ft. than traditional lodgings
  • Affordability related to mid/ large sized family and friend getaways
  • Numerous advantages related to "Dedicated" versus "Shared" spaces/ accommodations
  • Onset of vacation season

COVID-19 FAQs